Customer Reviews:
 Do Not Buy This Product....Customer Service doesn't exist! March 4, 2008
2 out of 2 found this review helpful
I purchased this product and in less that 6 months it had lines across photographs randomly. These showed up even on the sample pictures from the factory. In addition, after about 5 minutes...the power would shut off. After emailing customer service numerous times I finally obtain RMA info. I returned the unit almost a month ago and I get no response to emails. The one response I did get said it had been shipped by FedEx as per the attached Airway Bill. Well there was no airway bill attached...so nothing could be tracked. I responded telling them no airway bill was attached and I have not received a response. Considering this was a very expensive frame at the time I purchased it...I am extremely frustrated. I would never purchase another product from this company nor would I advise anyone else to either.
 Great photo frame, easy to configure February 27, 2008
I wont belabor the fine points of the frame already covered, but I'll say that it was incredibly easy to configure to use with our WPA wireless network. I cant for the life of me imagine how this could present any sort of challenge to anyone other than technology neophytes.
On following the instructions, it found my WAP, asked for my encryption key, and off it went.
If thats too complex, you can even have the windows wireless setup wizard on a windows machine on your network make a USB key with all the configurations needed and just plug it into the side of the frame for a few seconds and voila.
I set up my momento-live account, which was the most tedious part since you have to type in a long sequence of letters and numbers from the frames registration screen to secure the connection between the frame and momento's web site. I then used framechannel to pick a bunch of news, weather, photo and cartoon feeds to be send through the momento web site to my frame. Nice. Easy. Cool.
I got it to connect to my vista machine and display pictures from it using the 3 steps in the instructions. Easy.
I havent tried it with sideshow yet, but I really want it to be a standalone setup, so i'll just be copying a few thousand photos to an SD card and then perhaps using the feature that allows you to email photos to the frame from your mail account or phone.
Only thing that concerns me about the product is that a fair bit of the functionality involves the momento web site as a source of information and channeling feeds. Should they go out of business and nobody picks up the slack, it'd end up a plain old digital photo frame with some abilities to display information from another wireless machine on your network.
Four stars - I'd give it five if the company that made it had more solid backing and was very unlikely to go poof.
Worst product quality and technical support I've ever witnessed. February 7, 2008
3 out of 3 found this review helpful
I purchased 2 of these frames last Christmas for my relatives and my experience with this frame/company are as bad as what others have mentioned. The first frame did not work from the start. The frame did not respond at all to the remote and therefore, I had no way of operating the frame since there are no operating buttons on the frame itself. Neither changing the batteries, nor resetting the remote + frame helped. A quick email to imate resulted in a return email that simply told me to return the item for a refund. Fortunately, the return process for Amazon is top notch and relatively painless.
My second frame responds well to the remote. However, when I try and register the frame to use online, the activation code from my frame does not seem to be valid. I sent another email to imate 2.5 weeks ago to which they replied that they would send my email to the "appropriate department" to answer my problem. I haven't heard from them since. So now I'm stuck with an overpriced 7" digital frame that doesn't work online.
Thanks Imate. You really made my Christmas special.
Zero Customer Support...Tricky Setup January 16, 2008
5 out of 6 found this review helpful
I bought this as a gift for my parents this Christmas. They are not technically savvy, yet love to get pictures of the grandkids. I set it up for them. First of all, I work in IT, and so am usually pretty good with most computer issues. There is NO way that people like my parents could ever handle setting this thing up. It is very complicated. After struggling for hours, it finally found my network. However, it couldn't find my computer. I emailed customer support (yes, that's right, for $300 there is NO phone service). It took 2 days for them to respond, with basically the same information that is on their website. Obviously, having tried all those things already, I replied that I needed more direction. 3 days for the next response. Long story short, I never got an answer from them. Our "chain of communication" was cut off by them. They just never responded to my last message. In the end, I was able to get another IT professional to help set this up. But, between the two of us, it took HOURS. This frame is lovely, and the idea is great. But it is not ready for prime time yet. And just to re-iterate, if you want to charge $300 for a picture frame, it is unforgivable to not provide phone support. I would never touch anything from these guys again.
 Best digital frame out there January 2, 2008
0 out of 2 found this review helpful
After all of my searching, this really is the best frame out there, and at a reasonable price. Got it for my boyfriend for his birthday, and he loves it. Other frames can be just as expensive or more, and they don't offer as much. I definitely want one for myself now.
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